On our website chat, you can ask general questions from our AI-powered assistant, Eppu. Our personnel is available by phone or email.

Our customer service answers general parking-related calls on weekdays 8–19, Sat–Sun 10–18, and on public holidays* 10–18.
We respond to contract enquiries on weekdays 8–16.

Phone: +358 207 907 300
General parking-related matters: info@europark.fi
Contract parking: sopimukset@europark.fi

Outside opening hours, calls are routed to our on-call number, where you can get help in urgent matters, such as opening pedestrian access doors. Please note that the on-call number does not handle general enquiries or issues related to payments or invoices.

*Public Holidays: New Year’s Day, Epiphany, Good Friday, Easter Sunday, Easter Monday, May Day, Ascension Day, Midsummer Eve, Midsummer Day, All Saints’ Day, Finnish Independence Day, Christmas Eve, Christmas Day and Boxing Day.

Invoice and control fee complaits
Please note that invoice or control fee complaints are only accepted in writing.
You can contact us regarding complaints via the "Inquire about an invoice or control fee".

For inquiries by phone regarding received invoices, you can contact our billing partner Riverty. Riverty Finland Oy can be reached at +358 20 7220 120, Monday–Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 9:00 a.m. to 5:00 p.m.

Other Feedback (Not Related to Invoices or Control Fees)
You can provide feedback through our website. Fill out the feedback form here »

Call Charges for 020 Numbers:
Calls are charged at the local network rate or mobile rate (pvm/mpm).