Processing of Personal Data in EuroPark’s Parking Business
1. Introduction
This page provides an overview of how personal data is processed in EuroPark’s parking business. More detailed information on the processing of personal data is provided in system-specific and location-specific privacy notices.
EuroPark processes personal data in order to provide parking services, manage parking enforcement, and carry out tasks related to payments, customer relationships, and service development.
2. EuroPark’s Roles in the Processing of Personal Data
EuroPark voi toimia henkilötietojen käsittelyssä eri rooleissa riippuen sen tarjoamasta palvelusta ja pysäköintikohteesta.
Data Controller
EuroPark acts as the data controller when it determines the purposes and means of processing personal data in its own parking locations and business operations, such as in the provision of parking services, parking enforcement, payment processing, and customer relationship management.
Data Processor
At most parking locations, EuroPark processes personal data on behalf of the property owner or another customer and in accordance with their instructions.
More detailed information about the roles in the processing of personal data is provided in the location-specific descriptions.
3. Personal Data We Process
The personal data processed in connection with our parking business may include:
- vehicle registration number
- vehicle information and, where applicable, photographs
- name and other identification information
- contact details (email address, telephone number, postal address)
- payment and invoicing information
- information relating to parking events
- information relating to customer communications and complaints
4. Purposes and Legal Bases for Processing Personal Data
Personal data is processed for the following purposes and on the following legal bases:
- provision of parking services based on the performance of a contract
- management and enforcement of parking rights based on the performance of a contract
- payment processing and debt collection based on the performance of a contract
- customer service and handling of complaints based on the performance of a contract and legitimate interests. An artificial intelligence system may be used to support customer service in handling complaints. Anonymised data from complaint cases and customer communications may be used to train the artificial intelligence system.
- service development and analysis based on legitimate interests
5. Camera Surveillance and Automatic Recognition
Camera surveillance is used at some parking locations to identify vehicles and manage parking events.
The purposes of camera surveillance may include:
- provision of parking services
- parking enforcement
- ensuring safety and security
More detailed information on the scope and purposes of camera surveillance is provided in the location-specific privacy notice.
The legal basis for camera surveillance used for the provision and enforcement of parking services is the performance of a contract. Where camera surveillance is used to ensure safety and security, the legal basis for processing personal data is generally a legitimate interest.
6. Rights of the Data Subject
The data subject has the right to:
- access their personal data
- request the rectification or erasure of their personal data
- restrict or object to the processing of their personal data
- receive and transfer their personal data from one system to another, where applicable
- lodge a complaint with a supervisory authority
Instructions on how to exercise these rights are provided in the location-specific privacy notice.
7. Further Information
Further information on the processing of personal data is available in system-specific and parking location-specific privacy notices:
- system-specific privacy notices (AutoPay, Pay & Park)
- location-specific privacy notices
- other EuroPark privacy policies, or by contacting tietosuoja@europark.fi